Your Style, Reimagined
Help Centre
FAQ
At Rae & Roo's, the complete satisfaction of our customers is always top priority.
Do you do bespoke designs?
Yes. Drop us an email and we will be happy to help.
Returns
We would like to think that you will be happy with your purchase but in the unfortunate event that you are not for whatever reason you must contact us within 14 days of receipt.
Please always contact us via our contact details before returning any goods.
It is the buyers responsibility to fund the cost of return {unless the item/s are damaged}. The original postage will be refunded.
Proof will be requested if items are reported damaged
All items will need to be returned in their original packaging and condition for us to issue a full refund. Any item that shows signs of use will not be refunded.
Refunds will be given within 7 days of us receiving the item/s back.
Please note;
*The above rule does not apply to any custom made orders.
There will be no returns accepted after 14 days from receipt of goods.